Introduction
FourPointFL LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use FourPointFL ("the Service"), visit our website, or interact with us.
1. Information We Collect
1.1 Personal Information
We collect the following types of personal information:
- Full name
- Email address
- Phone number
- Business or company name
- Florida home inspector license number (HI number)
- Service area and ZIP code
- Services offered (4-point, wind mitigation, full inspection)
- Account credentials
1.2 Payment Information
When you subscribe to the Service, our payment processor (Stripe) collects your payment details. We do not store or have access to your full payment information.
1.3 Communication Preferences
- Appointment notification preferences
- Marketing preferences
- Service area and availability settings
1.4 Usage Information
We collect information automatically about your use of the Service, such as:
- Log data
- Device information
- IP address
- Browser type and language
- Usage activity within FourPointFL (appointments accepted, declined, completed)
2. How We Collect Information
2.1 Direct Collection
We collect personal information directly when you:
- Sign up for an account
- Subscribe to our Service
- Accept or decline appointment requests
- Contact support or request information
- Submit a contact form or referral request (Agents)
2.2 Third-Party Tools and Services
We use the following services:
- Vercel — Hosting and deployment (may collect logs and diagnostic information)
- Resend — Email delivery and communications
- Stripe — Payment processing
3. How We Use Your Information
3.1 Service Provision
- Manage and authenticate your account
- Match you with inspection appointment requests in your area
- Facilitate communication between the platform and users
- Process subscription payments
- Provide customer support
- Verify your Florida licensure via public DBPR records
- Notify you of appointment requests, confirmations, and service updates
3.2 Marketing and Communication
- Send product updates and platform announcements
- Conduct surveys and collect feedback
3.3 Service Improvement
- Analyze usage patterns
- Improve appointment matching and platform functionality
- Develop new features
- Diagnose technical issues
4. Information Sharing
4.1 With Insurance Agents
When you accept an appointment, we share your business name and confirmed appointment time with the referring Agent. We do not share your personal phone number, email address, home address, or license number with Agents.
4.2 With Homeowners
When an appointment is confirmed, we share your name, business name, and arrival window with the Homeowner so they can expect your visit. We do not share your personal contact details — all communication is facilitated through the platform.
4.3 With Service Providers
We share information with third-party service providers who assist in operating the platform:
- Stripe — Transaction processing
- Resend — Email communications
- Hosting Providers — Infrastructure provision
These providers only access data necessary to perform their function and are bound by their own privacy policies.
4.4 Legal Requirements
We may disclose information:
- To comply with legal obligations
- To protect our legal rights
- In emergencies or investigations
5. Your Rights and Choices
5.1 GDPR Rights (EEA Residents)
If you are in the European Economic Area (EEA), you have the following rights:
- Right to access, correct, or delete personal data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
5.2 Managing Marketing Preferences
You may opt out of marketing communications by:
- Clicking "unsubscribe" in our emails
- Updating your communication preferences in your account
- Contacting us directly
5.3 Consequences of Withholding or Withdrawing Consent
Certain services may become unavailable if required information is withheld or consent is withdrawn.
6. Data Retention and Deletion
6.1 Retention Periods
- Account information: duration of account + 1 year
- Payment records: 7 years (legal requirement)
- Marketing data: 2 years from last interaction
- Technical logs: 90 days
6.2 Data Deletion Requests
You can request data deletion at any time. We will:
- Verify your identity
- Remove data from active systems within 30 days
- Purge backup data within 90 days
6.3 Automated Deletion
- Inactive accounts deleted after 2 years
- Unused marketing data removed after 2 years
- Technical logs purged after 90 days
7. Data Security
We apply best-practice security measures:
- Encryption in transit and at rest
- Secure authentication and access controls
- Periodic vulnerability assessments
- Incident response procedures
8. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve the Service. The following types of cookies may be used:
| Cookie type | Purpose | Duration |
|---|
| Essential | Session management, authentication, security | Session |
| Functional | Remembering preferences and service area settings | 1 year |
| Analytics | Understanding usage patterns, improving the platform | 2 years |
You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.
9. Children's Privacy
Our Service is not intended for users under the age of 16. We do not knowingly collect personal data from children. If we learn that we have, we will promptly delete it.
10. Third-Party Links
The platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. You will be notified of significant changes via email or through a notice on our website. Continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.